Borrower Relations and Recovery Officer

VACANCY! VACANCY! VACANCY!!!

Company: Snappy Credit Limited
Snappy Credit Limited is a Fintech company that provides quick loans to customers through a seamless online process.

Job Title: Borrower Relations and Recovery Officer
Job Location: Ikeja
Employment Type: Full-time

Company Benefits

Basic Salary: ₦75,000 (subject to review based on experience)

Bonuses: Daily and weekly performance-based bonuses (up to ₦20,000)

Phone Compensation: Airtime & data allowance

Training: Customer relationship management, loan servicing, and recovery training, plus transport subsidies

Salary Review: Eligible for salary review after 3 months and again after 6 months

Year-End Bonus: Annual performance bonus for outstanding performance

Responsibilities

• Build and maintain strong relationships with borrowers to encourage timely loan repayments.
• Manage due, overdue, and defaulted loan accounts to ensure effective recovery.
• Contact borrowers via calls, SMS, email, and approved digital channels for follow-ups and support.
• Negotiate repayment plans, settlements, and flexible solutions to improve recovery outcomes.
• Monitor assigned loan portfolios and track borrower engagement and repayment performance.
• Identify early signs of delinquency and implement proactive engagement strategies.
• Maintain accurate records of borrower interactions and repayment status on the loan management system.
• Conduct skip tracing for unreachable borrowers where necessary.
• Escalate high-risk or severely delinquent accounts for advanced recovery or legal action.
• Prepare daily, weekly, and monthly borrower relations and recovery reports.
• Collaborate with credit, risk, and operations teams to improve borrower experience and reduce defaults.
• Ensure compliance with company policies and regulatory guidelines.

Requirements

• Good understanding of loan recovery, borrower relationship management, and credit processes.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work under pressure and meet recovery targets.
• Proficiency in Microsoft Office and loan management systems.
• High level of professionalism, integrity, and ethical conduct.
• Strong attention to detail and documentation skills.
• Must own a smartphone (Android or iPhone).

Method of Application

Interested and qualified candidates should send their CV using the Job Title to:
09025395912 (WhatsApp)

And also send a copy to:
berylspringslimited@gmail.com

Email Subject: Borrower Relations and Recovery Officer

Only shortlisted candidates will be contacted.

Work Location: In person