Community Manager

We are looking for a passionate and proactive Community Manager to join our team. You will serve as the voice and face of our brand online, fostering positive relationships with our audience, driving engagement, and turning followers into loyal advocates. This role combines customer service, content creation, moderation, and analytics to support business goals like brand awareness, user retention, and growth.

Key Responsibilities

• Develop and execute community engagement strategies aligned with overall marketing and business objectives.
• Create, curate, and publish engaging content (posts, stories, videos, polls, threads, newsletters) across multiple platforms while maintaining brand voice and guidelines.
• Monitor, respond to and moderate community interactions (comments, messages, mentions, reviews) in a timely, empathetic, and on-brand manner.
• Build and nurture relationships with community members, influencers, advocates, and key stakeholders.
• Identify and manage user-generated content, advocacy programs, and ambassador/champion initiatives.
• Plan and host virtual (and occasionally in-person) events, AMAs, discussions, contests, or live sessions to boost participation.
• Track, analyze, and report on community metrics (engagement rates, sentiment, growth, retention, NPS, etc.) using platform analytics and tools; use insights to optimize strategies.
• Handle crisis management, escalate issues (e.g., negative sentiment or policy violations), and maintain a safe, inclusive community environment.
• Collaborate with marketing, product, support, and content teams to align community efforts with launches, campaigns, and feedback loops.
• Stay up-to-date with platform changes, emerging trends (e.g., new social features, AI tools for moderation, evolving community norms), and industry best practices.

Key Performance Indicators

• Community building and engagement
• Participant support and coordination
• Monitoring and reporting
• Inclusion and accessibility

Required Qualifications and Skills

• 2+ years of experience in community management, social media management, content moderation, customer success, or a related role.
• Bachelor's degree in Communications, Marketing, Public Relations, Journalism, or a related field (or equivalent experience).
• Strong writing and communication skills with the ability to adapt tone for different audiences and platforms.
• Deep knowledge of major social media platforms and community tools (Instagram, Tiktok, X, Facebook).
• Experience with analytics tools (Google Analytics, Hootsuite, Sprout Social, etc.) and basic data interpretation.
• Excellent interpersonal skills, high emotional intelligence, and the ability to handle difficult conversations professionally.
• Proactive, organized, and able to manage multiple channels and priorities in a fast-paced environment.
• Understanding of brand guidelines, legal considerations (e.g., moderation policies), and inclusive community building.

Preferred Qualifications

• Experience in specific industries (tech, e-commerce, SaaS, crypto/web3, nonprofits).
• Familiarity with content creation tools (Canva, Adobe Suite, video editing) and emerging formats (short-form video, AI-assisted content).
• Familiarity with managing both online and offline communities, including social media platforms and community forums
• Previous success growing communities (from X followers to active participants).
• Multilingual abilities (a plus for global communities).

Work Mode
Hybrid

Job Type: Full-time

Pay: ₦150,000.00 per month