Customer Engagement Officer

Addys Diabetes Health Store is seeking a proactive and results-driven Customer Relationship Executive to manage customer follow-ups, handle manual orders, maintain client relationships, and close sales. The ideal candidate will play a key role in increasing conversions, repeat purchases, and overall customer satisfaction.

Key Responsibilities

• Follow up with prospective clients who have shown interest in purchasing our products.
• Attend to customers who prefer to place manual orders via phone, WhatsApp, or other channels.
• Call existing customers to check in, provide support, and encourage repeat purchases.
• Close sales effectively and ensure smooth order processing.
• Maintain accurate records of leads, customer interactions, and sales activities.
• Build and nurture strong, long-term customer relationships.
• Collaborate with the sales, operations, and marketing teams to meet sales targets.
• Engage customers professionally through social media platforms when required.
• Demonstrate leadership, professionalism, and a strong customer-first mindset.

Requirements & Qualifications

• Proven experience in sales, customer service, telemarketing, or customer relationship management.
• Strong communication, persuasion, and negotiation skills.
• Ability to confidently follow up with leads and close sales.
• Comfortable making phone calls and engaging customers via WhatsApp and social media.
• Demonstrated leadership and teamwork skills.
• Smart, organized, and able to work effectively in a corporate environment.
• Results-oriented with a strong sense of responsibility and accountability.

Job Type: Full-time

Pay: ₦100,000.00 - ₦120,000.00 per month

Work Location: In person