Zoho Recruit CRM Implementation Specialist

We are looking for an experienced CRM Implementation Specialist to lead the setup, customisation, optimisation, and support of recruitment CRM systems for recruitment agency clients.

This is not a generic IT support role.

You will work directly with recruitment agencies to improve workflows, automate processes, optimise systems, and ensure consultants can operate efficiently without admin friction slowing them down.

You must be confident managing CRM projects independently and translating business processes into practical system improvements.

The Role

You will be responsible for:

• CRM implementation
• workflow configuration
• automation setup
• system optimisation
• client onboarding
• user training
• ongoing CRM support

You should be comfortable working directly with recruitment agency owners, consultants, and operations teams.

The ideal candidate understands both:

• recruitment workflows
• CRM systems and automation

Responsibilities

CRM Implementation & Configuration

• Implement and configure recruitment CRM systems (Zoho Recruit preferred)
• Customise modules, layouts, fields, pipelines, permissions, and workflows
• Configure recruitment-specific automations and business processes
• Build efficient consultant workflows inside the CRM

Process Optimisation

• Understand client recruitment processes and improve operational workflows
• Identify inefficiencies and recommend system improvements
• Help agencies reduce admin work and improve consultant productivity

Integrations & Automation

• Configure integrations between CRM, email, telephony, Microsoft 365, and third-party platforms
• Support workflow automation and operational efficiency improvements
• Assist with reporting and dashboard configuration

Data Migration & Onboarding

• Handle CRM migrations and data imports
• Clean and structure CRM data where required
• Train users and support onboarding

Ongoing Client Support

• Provide CRM support and troubleshooting
• Handle change requests and system enhancements
• Maintain documentation and implementation standards

Required Experience

• Minimum 5–10 years experience working with CRM systems
• Strong CRM implementation and customisation experience
• Experience with Zoho Recruit, Bullhorn, Vincere, Salesforce, HubSpot, or similar CRM platforms
• Experience managing CRM projects independently
• Experience working directly with clients and business stakeholders
• Strong understanding of operational workflows and process improvement

Technical Skills

• CRM configuration and administration
• Workflow automation
• CRM customisation
• Data migration/import
• Reporting and dashboards
• API/integration understanding
• Process mapping
• Documentation

Preferred Experience

• Experience working with recruitment agencies
• Zoho Recruit experience
• Experience with Power Automate, Zapier, or Make
• Basic understanding of AI and workflow automation
• Experience integrating CRM with telephony or Microsoft 365

What We’re Looking For

• Strong problem solver
• High attention to detail
• Able to work independently
• Good communication skills
• Process-oriented mindset
• Commercial awareness
• Comfortable leading client-facing projects

Personal Qualities (Very Important)

We take attitude seriously. We want someone who brings consistent, positive energy.

• Positive attitude, someone who lifts the team, not drains it
• Willing to learn and improve continuously
• No mood hovers — no drama, no negativity, no unpredictable energy
• Calm under pressure and dependable
• Friendly and professional with clients at all times
• Takes ownership instead of waiting to be told what to do

These qualities are just as important as technical skill.

Client Experience

• Communicate clearly and calmly with non-technical users
• Be proactive and spot trends before they become problems
• Maintain a friendly, reliable, customer-focused attitude

Remote Working Requirements:

• Internet speed of at least 150 MBPS for downloads
• Reliable power supply and backup
• Well set-up home office space

How to Apply

Please apply with your CV and a short message explaining your experience with Intune and Teams telephony.

Job Type: Full-time

Pay: ₦350,000.00 per month

Application Question(s):

• Walk us through how you would design a recruitment CRM workflow from scratch for a 10-person agency to manage: sourcing → CV submission → interview → placement → reporting.
• Tell us about a CRM or systems issue you personally diagnosed and fixed that was blocking users or business operations. What was the issue, how did you identify it, and what did you change?
• Have you implemented zoho recruit before?

Work Location: Remote