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₦500,000 a month
Owerri, Imo State
The Regional Store Manager is responsible for overseeing the operations and performance of a retail store branch within the Fast-Moving Consumer Goods (FMCG) industry. They are responsible for managing the store staff, achieving sales targets, ensuring customer satisfaction, and maintaining efficient store operations. The Store Branch Manager is also accountable for inventory management, implementing marketing strategies, and maximizing profitability.
1. Regional Store Operations Management:
- Ensure smooth day-to-day operations of the store branch.
- Supervise and train store staff on company policies, procedures, and customer service standards.
- Monitor store activities, such as stock management, cash handling, and security procedures.
- Maintain a clean and organized store environment.
2. Sales and Customer Service:
- Develop and implement strategies to achieve sales targets and maximize store revenue.
- Monitor sales performance and provide guidance and support to the sales team.
- Ensure excellent customer service standards are maintained.
- Address customer complaints or concerns in a timely and satisfactory manner.
3. Inventory Management:
- Oversee inventory control processes, including stock ordering, receiving, and replenishment.
- Conduct regular stock audits to minimize discrepancies and ensure accurate inventory records.
- Analyze sales data to determine product demand and optimize stock levels.
- Coordinate with suppliers to ensure timely delivery of goods and resolve any supply chain issues.
4. Staff Management:
- Recruit, train, and supervise store staff, including sales associates, cashiers, and support personnel.
- Set performance targets, provide regular feedback, and conduct performance evaluations.
- Foster a positive work environment that promotes teamwork, motivation, and employee engagement.
- Implement training programs to enhance staff product knowledge and customer service skills.
5. Marketing and Promotions:
- Collaborate with the marketing team to develop and execute marketing strategies and promotional campaigns.
- Monitor market trends, competitor activities, and customer preferences to identify opportunities for growth.
- Ensure effective merchandising and product placement to optimize sales and attract customers.
6. Financial Management:
- Prepare and manage the store budget, including sales forecasts, expenses, and profitability.
- Monitor and analyze financial reports, such as sales figures, expenses, and inventory costs.
- Identify areas for cost optimization and implement measures to improve store profitability.
- Ensure compliance with financial and accounting policies and procedures.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
- Proven experience in a managerial role within the FMCG industry or retail sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of retail operations and customer service principles.
- Proficient in using inventory management software and point-of-sale (POS) systems.
- Analytical mindset with the ability to interpret sales data and financial reports.
- Results-oriented with a focus on achieving sales targets and driving business growth.
- Strong problem-solving and decision-making skills.
- Flexibility to work in a fast-paced and dynamic environment.
Job Type: Full-time
Salary: ₦500,000.00 per month
Ability to commute/relocate:
Yenagoa: Reliably commute or planning to relocate before starting work (Preferred)