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customer service jobs in Port Harcourt

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    • Provide feedback on recurring customer issues and service gaps to support improvements in Angala's operations.
    • Experience:* 2 to 3 years.
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Customer Service Support
Angala Fintech
Port Harcourt
Up to ₦250,000 a month
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

Up to ₦250,000 a month

Job type

Full-time

Full job description

CUSTOMER SERVICE SUPPORT STAFF

Angala Financial Technologies Limited

Location: Port Harcourt, Rivers State
Employment Type: Full time
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM
Experience: 2 to 3 years
Salary: ₦250,000 monthly
Application Deadline: 28 September 2026

About the Role

Angala Financial Technologies Limited is seeking a Customer Service Support Staff to support our growing merchant and customer network.

This is a hands on role focused on responding to customer enquiries, resolving merchant issues, following up with new and inactive merchants, supporting onboarding, and encouraging consistent use of Angala's platforms and services.

The successful candidate should be comfortable speaking with customers, making follow up calls, handling complaints professionally, and taking ownership of issues until they are properly resolved or escalated.

Key Responsibilities

  • Respond promptly and professionally to merchant and customer enquiries through approved communication channels.
  • Follow up with newly onboarded merchants to support activation, platform usage and successful onboarding.
  • Contact inactive merchants and customers, understand barriers to usage and support reactivation.
  • Make outbound and cold calls to prospective and existing merchants as required.
  • Identify and resolve customer and merchant issues, escalating technical or operational matters to the appropriate team.
  • Maintain accurate records of customer interactions, complaints, follow ups, activations and reactivation efforts.
  • Build positive relationships with merchants and customers and identify opportunities to improve retention and platform usage.
  • Provide feedback on recurring customer issues and service gaps to support improvements in Angala's operations.

Requirements

  • Bachelor's degree or relevant qualification.
  • 2 to 3 years' experience in customer service, merchant support, telemarketing, fintech, POS operations, banking or a related role.
  • Strong verbal and written communication skills.
  • Good customer relationship and complaint handling skills.
  • Strong follow up, problem solving and organisational abilities.
  • Comfortable making outbound calls and engaging customers professionally.
  • Basic understanding of digital payments, POS, fintech platforms or financial services.
  • Good computer and digital skills, with the ability to learn new platforms quickly.

How to Apply

Send your CV to career@arila.org with “Customer Service Support Staff” as the email subject.

Deadline: 28 September 2026

Pay: Up to ₦250,000.00 per month

Work Location: In person

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