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customer service jobs in Port Harcourt

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    • Maintain accurate customer records and service documentation.
    • Monitor customer feedback and recommend service improvement initiatives.
    • View all Castel Resources jobs - Port Harcourt jobs
    • Salary Search: Customer Service Representative salaries
    • Respond to customer complaints and resolve them promptly.
    • Provide helpful product information and recommendations to customers.
    • You will be responsible for.
    • Meet established customer service performance targets and KPIs.
    • Identify customer needs and recommend suitable products or services.
    • Good telephone etiquette and customer-service skills.
    • Minimum of a secondary school certificate; additional training in healthcare administration or customer…
    • Deliver professional and ethical student counseling services.
    • Previous experience in student recruitment, admissions, sales, customer service, or study abroad…
    • Account Management: Assist customers with account opening processes, conduct Know Your Customer (KYC) verifications, and manage customer databases in…
    • Primary responsibility is user support and customer service.
    • Become familiar with helpdesk policies and services.*.
    • Pay: ₦255,000.00 per month.
    • Handle customer service and office communications.
    • The ideal candidate should be proactive, willing to learn, and able to support daily office operations.
    • Near zero incidence of customer complaint/negative.
    • Responsible for interacting with customers and potential clients, presenting their company’s products or…
    • Strong customer service and interpersonal skills.
    • Proven experience in front desk, reception, customer service, or administrative roles.
    • It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.
    • Play a key role in transforming customer experiences and…
    • Excellent customer-service and interpersonal skills.
    • Previous experience in hotel reception, customer service, hospitality, or a similar position is preferred.
    • Work closely with customer care center to ensure that customer's product is given proper attention.
    • Inform customers about discounts and special offers.
    • Coordinate with the Head of Strategic Accounts on group customers with sites in the region.
    • Own local market intelligence and feed it centrally.
    • Since 1998, we have specialized in the supply, installation, and maintenance of premium gym equipment, sports equipment, wellness products, and related…

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Job Post Details

Customer Service Representative - job post

Castel Resources
Port Harcourt
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Job details

Job type

  • Full-time

Location

Port Harcourt

Full job description

Job summary

We are seeking a professional and customer-focused Customer Service Representative to deliver exceptional customer experiences by responding to inquiries, resolving complaints, and maintaining positive client relationships. The successful candidate must possess excellent communication skills and a passion for customer satisfaction.

Min Qualification: HND Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Port Harcourt & Rivers State, Nigeria

Job descriptions & requirements

Responsibilities:

  • Respond to customer inquiries via phone, email, social media, and walk-in visits.
  • Resolve customer complaints professionally and efficiently.
  • Maintain accurate customer records and service documentation.
  • Process customer requests, orders, and follow-up activities.
  • Collaborate with internal departments to ensure timely service delivery.
  • Monitor customer feedback and recommend service improvement initiatives.


Requirements:

  • Bachelor's Degree/HND in Business Administration, Mass Communication, Marketing, or related field.
  • Minimum of 2 years' customer service experience.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and conflict resolution abilities.
  • Proficiency in Microsoft Office and CRM software is an added advantage.
  • Professional appearance with a positive attitude.
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