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customer service jobs in Port Harcourt

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    • Schedule service appointments and coordinate customer visits.
    • Maintain accurate customer records and vehicle service histories.
    • View all Kenex Konsults Int jobs - Port Harcourt jobs - Customer Relations Representative jobs in Port Harcourt
    • Salary Search: AUTOMOBILE CUSTOMER CARE RELATION salaries
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Job Post Details

AUTOMOBILE CUSTOMER CARE RELATION - job post

Kenex Konsults Int
Port Harcourt
₦135,000 - ₦250,000 a week

Job details

Pay

  • ₦135,000 - ₦250,000 a week

Job type

  • Full-time

Location

Port Harcourt

Full job description

Job Summary

We are seeking a friendly, professional, and customer-focused Auto Customer Relations Officer to manage customer interactions and ensure a positive experience throughout the vehicle servicing and repair process. The successful candidate will handle customer inquiries, complaints, follow-ups, and feedback while maintaining strong relationships with clients.

  • Welcome and attend to customers professionally.
  • Respond to customer inquiries about vehicle services, repairs, maintenance, and appointments.
  • Maintain regular communication with customers throughout the service process.
  • Receive and resolve customer complaints promptly and professionally.
  • Explain service procedures, repair updates, and expected completion times to customers.
  • Schedule service appointments and coordinate customer visits.
  • Follow up with customers after repairs or servicing to confirm satisfaction.
  • Maintain accurate customer records and vehicle service histories.
  • Collect and document customer feedback and recommendations.
  • Work closely with mechanics, service advisors, and management to resolve customer concerns.
  • Inform customers about available vehicle maintenance services and promotions.
  • Build and maintain long-term relationships with existing customers.
  • Encourage repeat business and customer referrals.
  • Ensure customers receive timely updates regarding delays, additional repairs, or changes in service costs.
  • Maintain a professional and welcoming customer service environment.
  • Prepare regular reports on customer feedback, complaints, and satisfaction levels.

Requirements & Skills

  • Previous experience in Customer Relations, Customer Service, Front Desk, or the Automobile Industry.
  • Excellent communication and interpersonal skills.
  • Strong customer service and relationship-management abilities.
  • Good knowledge of basic automobile services and maintenance is an advantage.
  • Ability to handle difficult customers calmly and professionally.
  • Strong listening, problem-solving, and conflict-resolution skills.
  • Good organizational and follow-up abilities.
  • Computer literacy and ability to maintain customer records.
  • Professional appearance and positive attitude.
  • Ability to work effectively with technicians and other workshop staff.

Pay: ₦135,000.00 - ₦250,000.00 per week

Work Location: In person

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