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customer service jobs in Port Harcourt

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    • Schedule service appointments and coordinate customer visits.
    • Maintain accurate customer records and vehicle service histories.
    • View all Kenex Konsults Int jobs - Port Harcourt jobs - Customer Relations Representative jobs in Port Harcourt
    • Salary Search: CUSTOMER CARE RELATION salaries
    • Good customer service and interpersonal skills.
    • Liaise with vendors, service providers, and other stakeholders when required.
    • Maintain accurate customer records and service documentation.
    • Monitor customer feedback and recommend service improvement initiatives.
    • Account Management: Assist customers with account opening processes, conduct Know Your Customer (KYC) verifications, and manage customer databases in…
    • Meet established customer service performance targets and KPIs.
    • Identify customer needs and recommend suitable products or services.
    • Respond to customer complaints and resolve them promptly.
    • Provide helpful product information and recommendations to customers.
    • You will be responsible for.
    • Strong customer service and interpersonal skills.
    • Proven experience in front desk, reception, customer service, or administrative roles.
    • Ensure excellent customer satisfaction at all times.
    • Provide accurate information about the company's products and services.
    • Primary responsibility is user support and customer service.
    • Become familiar with helpdesk policies and services.*.
    • Pay: ₦255,000.00 per month.
    • Since 1998, we have specialized in the supply, installation, and maintenance of premium gym equipment, sports equipment, wellness products, and related…
    • The Restaurant Supervisor will be responsible for supervising staff, coordinating daily restaurant activities, and ensuring customers receive prompt and…
    • Excellent customer-service and interpersonal skills.
    • Previous experience in hotel reception, customer service, hospitality, or a similar position is preferred.
    • Near zero incidence of customer complaint/negative.
    • Responsible for interacting with customers and potential clients, presenting their company’s products or…
    • Good telephone etiquette and customer-service skills.
    • Minimum of a secondary school certificate; additional training in healthcare administration or customer…
    • It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.
    • Play a key role in transforming customer experiences and…

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Job Post Details

CUSTOMER CARE RELATION - job post

Kenex Konsults Int
Port Harcourt
₦135,000 - ₦250,000 a week

Job details

Pay

  • ₦135,000 - ₦250,000 a week

Job type

  • Full-time

Location

Port Harcourt

Full job description

Job Summary

We are seeking a friendly, professional, and customer-focused Auto Customer Relations Officer to manage customer interactions and ensure a positive experience throughout the vehicle servicing and repair process. The successful candidate will handle customer inquiries, complaints, follow-ups, and feedback while maintaining strong relationships with clients.

  • Welcome and attend to customers professionally.
  • Respond to customer inquiries about vehicle services, repairs, maintenance, and appointments.
  • Maintain regular communication with customers throughout the service process.
  • Receive and resolve customer complaints promptly and professionally.
  • Explain service procedures, repair updates, and expected completion times to customers.
  • Schedule service appointments and coordinate customer visits.
  • Follow up with customers after repairs or servicing to confirm satisfaction.
  • Maintain accurate customer records and vehicle service histories.
  • Collect and document customer feedback and recommendations.
  • Work closely with mechanics, service advisors, and management to resolve customer concerns.
  • Inform customers about available vehicle maintenance services and promotions.
  • Build and maintain long-term relationships with existing customers.
  • Encourage repeat business and customer referrals.
  • Ensure customers receive timely updates regarding delays, additional repairs, or changes in service costs.
  • Maintain a professional and welcoming customer service environment.
  • Prepare regular reports on customer feedback, complaints, and satisfaction levels.

Requirements & Skills

  • Previous experience in Customer Relations, Customer Service, Front Desk, or the Automobile Industry.
  • Excellent communication and interpersonal skills.
  • Strong customer service and relationship-management abilities.
  • Good knowledge of basic automobile services and maintenance is an advantage.
  • Ability to handle difficult customers calmly and professionally.
  • Strong listening, problem-solving, and conflict-resolution skills.
  • Good organizational and follow-up abilities.
  • Computer literacy and ability to maintain customer records.
  • Professional appearance and positive attitude.
  • Ability to work effectively with technicians and other workshop staff.

Pay: ₦135,000.00 - ₦250,000.00 per week

Work Location: In person

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