customer service jobs in Port Harcourt

Job Summary

The Hospital Night Shift Receptionist is responsible for providing professional, compassionate, and efficient reception services during overnight hours. The receptionist serves as the first point of contact for patients, visitors, healthcare professionals, and emergency enquiries, while ensuring that the hospital's front desk operates smoothly throughout the night.

Key Responsibilities

• Welcome and assist patients, visitors, and healthcare staff in a courteous and professional manner.
• Register patients and verify or update patient information accurately.
• Receive and direct incoming telephone calls, messages, and enquiries.
• Assist patients and visitors with directions and information about hospital departments and services.
• Coordinate with nurses, doctors, security personnel, and other departments regarding patients and visitors.
• Assist with the admission, transfer, or discharge process during night hours as required.
• Monitor and manage the reception area, ensuring it remains orderly, safe, and welcoming.
• Maintain accurate records, logs, and handover notes throughout the shift.
• Handle confidential patient information in accordance with hospital policies.
• Receive emergency calls or urgent enquiries and promptly notify the appropriate medical or emergency personnel.
• Follow hospital procedures for emergencies, security concerns, and after-hours access.
• Control or monitor visitor access according to hospital policies and communicate with security when necessary.
• Receive payments or process basic billing transactions when applicable.
• Manage appointment enquiries and record messages for the relevant department for follow-up.
• Receive deliveries, documents, or correspondence during the night and ensure they are properly recorded and directed.
• Respond calmly and professionally to patient or visitor complaints and escalate serious concerns to the duty manager.
• Ensure all relevant information is properly communicated to the morning shift during handover.
• Perform general administrative duties assigned by the supervisor or duty manager.

Night Shift Responsibilities

• Maintain a visible and professional presence at the reception desk throughout the night.
• Conduct regular checks of reception-related records and ensure all overnight activities are documented.
• Ensure that after-hours visitors comply with hospital access procedures.
• Remain alert to unusual activity and immediately report security or safety concerns.
• Support staff and patients with administrative needs during periods when other departments may have limited staffing.
• Prepare the reception desk and relevant documentation for the incoming morning shift.
• Provide a clear and accurate shift handover.

Requirements

• Minimum of a secondary school certificate; additional training in healthcare administration or customer service is an advantage.
• Previous experience as a receptionist, preferably in a hospital, clinic, medical centre, hotel, or other 24-hour environment.
• Excellent communication and interpersonal skills.
• Good telephone etiquette and customer-service skills.
• Basic computer and administrative skills.
• Ability to maintain accurate records and handle confidential information.
• Ability to remain calm and professional when dealing with distressed patients or visitors.
• Strong attention to detail and organizational skills.
• Ability to work independently during overnight hours.
• Ability to work effectively with medical, administrative, and security teams.
• Willingness and ability to work night shifts, weekends, and public holidays as required.

Key Skills and Competencies

• Patient-focused customer service
• Professional communication
• Confidentiality and discretion
• Attention to detail
• Time management and organization
• Problem-solving
• Ability to work under pressure
• Teamwork and coordination
• Reliability and punctuality
• Alertness and good judgment

Pay: ₦60,000.00 - ₦100,000.00 per month

Work Location: In person