Tech Mahindra Employee Reviews
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I make over 150 calls per day to customers introducing the company's products and services to them in order to inquire how the network provider can increase their service, solve complaints and sell some products to them. The hardest part is dealing with some customers and resolving immediate complaints but it is satisfying when the customers are happy after the call.
A typical day at work involves you getting at your work station after the days work briefing with the team, get to work....resolve customers issues and complaints....meet the days target.
short breaks, healthcare and transportation
This organization succeeded in blending my customer care experience and so many professional advantage such as full courage during interview, certification and lots more.I was able to learning how to work with time and handle customers issue with passion.
We do have one hour break.
Tech Mahindra was a BPO with Airtel Networks, and we were attending to Airtel customers via all contact centre channels (Email, Call centre, Live Chat, Social Media) and it was indeed an awesome time assisting customers.
A typical day at work in Techmahindra Ltd involves attending to both inbound and outbound calls. Working here taught me how to deal with every type of customer and ensure customer satisfaction. Tech Mahindra is a fun place to work in the sense that the management always comes up with fun ideas to make the staff more productive and effective in their duties. However, I didn't fancy the long hours and the pressure to meet target in terms of quantity of calls instead of quality of calls. I enjoyed the themed parties and special fun days at work.
The place really make me know and understand what typically working environment can be like- especially when a company is multinational. You get to grow with the culture.
A very challenging opportunity for a career starter because it gives room for open door policy which increases inter personal relationship with other employers and administrators from different walks of life.
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