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Job Post Details

Customer Service Representative - job post

Gravionix Services
Nigeria
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Nigeria

Full job description

Job summary

We are hiring a Customer Service Representative to support a home care company that provides 24-hour care services to clients. You will act as the first point of contact for carers and clients during after-hours (evenings, nights, and weekends), ensuring smooth communication and quick response to urgent needs. This is a remote, phone-based role

Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - Night Shift Applicant Location: Nigeria

Job descriptions & requirements

Responsibilities:

  • Answer and manage incoming phone calls from carers and clients overnight.
  • Handle urgent shift changes, lateness, or absence notifications from carers.
  • Inform clients promptly of any updates (e.g., delays, replacements).
  • Log all calls, updates, and actions in the system for daytime staff review.
  • Escalate any critical issues in accordance with company procedures.
  • Maintain calm, professional communication with empathy and discretion.
  • Stay available and responsive throughout the shift.


Requirements:

  • Minimum of a B.Sc. degree
  • A minimum of 2 years of experience in a related field
  • Based in Nigeria with access to reliable electricity and a stable internet connection.
  • Previous customer service, call centre, or virtual support experience required.
  • Excellent spoken and written English communication skills.
  • Ability to work independently overnight and handle sensitive issues professionally.
  • Availability to work on rotating weekends or public holidays if needed.
  • Must be comfortable with long overnight shifts.

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