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    • Ibadan & Oyo State Full Time Education Confidential.
    • Job Description The Customer Experience Associate role is a full-time, on-site position based in Ibadan.
    • Job Summary We are looking for a highly organized and proactive Administrative Assistant to support daily office operations.
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    • Contract: 3-years renewable contract.
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    • Job Types: Full-time, Permanent.
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    • Work mode: Night shift(5PM - 12AM) Monday - Sunday.
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    • Identify and approach potential customers for auto workshop service subscriptions.
    • Promote Evertin Cars’ workshop packages and explain the benefits to clients.
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    • This role is perfectly suited for individuals with a passion for digital marketing, field marketing, social media marketing, online sales promotion, and…
    • Min Qualification: OND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant…
    • We are looking for a reliable and hardworking Office Support Assistant to assist with daily office and delivery tasks.
    • Handle items carefully and responsibly.
    • Administrative Assistant (Data Analysis & Operations Support)*.
    • We are seeking a smart, detail-oriented, and proactive Administrative Assistant with strong data…
    • The role will oversee industrial janitorial operations to ensure consistent service delivery, workforce efficiency, equipment availability, and full contract…
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    • Promote and sales of company's product by identifying, engaging and securing new clients.
    • Maintaining strodng relationships with new and existing clients .
    • Min Qualification: HND Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location…

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Job Post Details

Customer experience associate - job post

Cirvee
Ibadan
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Job details

Job type

  • Full-time

Location

Ibadan

Full job description

C

Customer experience associate

Cirvee

Yesterday
New
Ibadan & Oyo State Full Time Education Confidential

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Job descriptions & requirements



About the Company



Cirvee Academy is a fast-rising EdTech institution in Ibadan, Nigeria, dedicated to equipping individuals with the digital skills needed to succeed in today's world. We have trained 2000+ students in less than two years, secured global accreditation, and hosted some of the largest youth-tech events in the region. Our mission is simple: to raise Africa's next generation of tech giants.



Job Description The Customer Experience Associate role is a full-time, on-site position based in Ibadan. The person in this role will serve as a primary point of contact for learners and partners, responding to inquiries via phone, email, messaging platforms, and in-person interactions. Responsibilities include resolving issues, guiding prospective learners through program options, and ensuring that students receive timely updates about enrollment, schedules, and learning resources. The associate will track and follow up on feedback, monitor satisfaction levels, and escalate complex concerns when necessary. They will also collaborate with academic and operations teams to improve processes, keep records accurate and up to date, and contribute to a welcoming environment for all learners.

Qualifications

  • Strong customer-facing skills, including Customer Service and Customer Experience capabilities to ensure a positive journey for learners and partners.
  • Customer Support and Customer Satisfaction skills to handle inquiries, resolve issues, and maintain high levels of learner engagement and retention.
  • Professional Phone Etiquette and clear communication skills for managing calls and other communication channels effectively.
  • Excellent written and verbal communication skills, with the ability to explain information in a clear and supportive manner.
  • Organizational and time-management skills to handle multiple requests, track follow-ups, and maintain accurate records.
  • Comfort with basic digital tools and customer support platforms; experience in an education or training environment is a plus.
  • Ability to work on-site in Ibadan, collaborate with cross-functional teams, and maintain a professional, inclusive attitude toward all learners.


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