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Job Post Details

Online Customer Repesentative - job post

Staffora Global
Abuja

Job details

Job type

  • Full-time

Location

Abuja

Full job description

Job Title: Customer Service Representative .
Schedule: Monday to Saturday
Salary: ₦50,000 monthly

Our clients is looking for a friendly, patient person to be the voice of our brand online.

Key Responsibilities
- Respond to customer inquiries via WhatsApp, Instagram DM, calls, and email
- Take and confirm customer orders, share payment details, and update delivery status
- Handle complaints professionally and escalate issues when needed
- Track orders using provided sheets/app and ensure timely follow-up
- Collect customer feedback and report common issues to the team
- Maintain a polite, helpful tone that reflects the Cinnamona brand
- Work with dispatch/logistics to resolve delivery delays
- Update customers on new products, promos, or stock availability

Requirements
- Fluent in English; clear written and spoken communication
- Own a smartphone with reliable internet and WhatsApp access
- Available online during agreed work hours Monday–Saturday
- Fast typing, good attention to detail, and organized
- Patient, friendly, and able to stay calm with difficult customers
- Previous customer service or sales experience is a plus but not required
- Must be reachable by phone and able to work remotely without supervision

Work Hours
Monday to Saturday. Exact shift time to be agreed. Must be responsive during business hours.

Salary
₦50,000 per month.

Job Type: Full-time

Work Location: Remote

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