Jumia Group

Software & Data

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About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
We are looking for an IT Support Representative based in Abuja to provide technical support to our employees. You will troubleshoot complex hardware and software issues, manage IT assets, and ensure the security and reliability of our internal systems while helping employees have the tools and knowledge they need to work effectively.
What you will be doing

• Provide technical support to Jumia employees and departments based in Abuja
• Lead troubleshooting for complex hardware and software issues through to resolution
• Manage and optimize IT inventory and asset management systems
• Oversee the setup and configuration of workstations and mobile devices
• Administer user accounts, access controls, and security protocols
• Implement and advocate for IT security best practices across the organization
• Monitor and improve network performance and connectivity
• Support Jumia's e-commerce platforms and internal tools
• Collaborate with cross-functional IT teams to resolve complex technical challenges
• Drive IT projects and initiatives in alignment with business goals
• Develop and maintain IT documentation and user guides
Conduct advanced IT training sessions for employees
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What we are looking for

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 3–5 years of experience in IT support or a related role
• Strong expertise in computer hardware, software, and networking concepts
• Proficiency with Windows and macOS operating systems
• Experience with ticketing platforms (e.g., Jira Service Management, Zendesk) and IT service management principles (preferred)
• Ability to communicate complex technical concepts to non-technical users
• Strong problem-solving and analytical skills
• Eagerness to learn and adapt to new technologies
• Understanding of e-commerce platforms and operations (preferred)
Excellent verbal and written communication skills
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We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
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Please ensure to only apply for jobs with Jumia through our official website.
Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.
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