Hotel Work With Accommodation jobs in Lekki

Job Title: Receptionist (Hotel)

Location: Lekki Phase 2, Lagos
Salary: ₦100,000 – ₦120,000
Benefits: HMO, Lunch, Pension, Accommodation

Job Summary

We are looking for a professional and customer-oriented Receptionist to manage front-of-house operations in a hotel/apartment setting. The ideal candidate will be the first point of contact for guests, ensuring a smooth, welcoming, and efficient experience from inquiry to check-out while supporting reservations and daily operations.

Key Responsibilities

• Welcome and attend to guests (walk-in, phone, and online) in a warm and professional manner.
• Handle check-in and check-out processes efficiently, ensuring accuracy in guest records,
• billing, and room allocation.
• Respond to guest inquiries, complaints, and special requests promptly and professionally.
• Manage reservations across online travel agencies (OTAs) and direct booking channels, ensuring accuracy and availability.
• Maintain rate and availability consistency across platforms.
• Monitor daily occupancy, cancellations, and no-shows.
• Maintain accurate guest records and ensure proper documentation of all transactions.
• Coordinate with housekeeping and other departments to ensure rooms are ready and guest needs are met.
• Identify opportunities to upsell services such as room upgrades and extended stays.
• Uphold the hotel’s brand standards across all guest interactions.

Requirements

• 1–3 years experience in a receptionist or hospitality role.
• Experience using OTA platforms such as Booking.com, Agoda, or Airbnb.
• Familiarity with Property Management Systems (PMS) is an added advantage.
• Strong communication and interpersonal skills.
• Good use of basic computer tools (Microsoft Office, Google Sheets, email, WhatsApp).
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and attitude.
• Ability to remain calm and composed under pressure.

Pay: ₦100,000.00 - ₦120,000.00 per month

Work Location: In person