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Glo Nigeria, Customer Care jobs

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    • Previous experience in customer service, customer care, call centre operations, sales support, or a related role is an advantage.
    • View all Soillight jobs - Nigeria jobs - Customer Support Representative jobs in Nigeria
    • Salary Search: Customer Care Representative salaries
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    • Must be fluent in English.
    • Customer relations and interpersonal skills.
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Customer Care Representative
Soillight
Nigeria
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Nigeria

Full job description

Job summary

The Customer Care Representative will serve as a key point of contact for customers, responding to enquiries, resolving complaints, providing accurate information, and ensuring customers receive timely and professional support.

Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Work Type: Full Time Working Hours: 8 to 5 Applicant Location: Nigeria

Job descriptions & requirements

Responsibilities:

  • Respond promptly and professionally to customer enquiries through phone, WhatsApp, email, social media, and other communication channels.
  • Provide accurate information about SoilLight's products, services, orders, pricing, and delivery process.
  • Handle customer complaints with empathy and work toward timely resolution.
  • Follow up with customers to ensure issues have been properly resolved.
  • Record and maintain accurate customer interactions, complaints, feedback, and resolutions.
  • Escalate complex customer issues to the appropriate team when necessary.
  • Coordinate with sales, operations, logistics, and other departments to resolve customer concerns.
  • Provide customers with updates on orders, deliveries, and service requests.
  • Identify recurring customer issues and share feedback with management to help improve the customer experience.
  • Maintain a professional and positive representation of the SoilLight brand at all times.
  • Support customer retention and satisfaction initiatives.
  • Perform other customer service-related duties as assigned.


Requirements

  • OND, HND, Bachelor's degree, or equivalent qualification in a relevant field.
  • Previous experience in customer service, customer care, call centre operations, sales support, or a related role is an advantage.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving skills.
  • Ability to remain calm, professional, and courteous when handling difficult customers.
  • Good organisational skills and attention to detail.
  • Comfortable using computers, email, WhatsApp, Microsoft Office/Google Workspace, and customer management tools.
  • Has a working laptop
  • Ability to work independently and as part of a team.
  • Good command of written and spoken English.
  • Knowledge of additional Nigerian languages is an advantage.
  • Proficient with Zendesk and other CRM tools.


Desired Attributes

We are looking for someone who is:

  • Customer-focused and empathetic
  • Friendly and professional
  • Proactive and solution-oriented
  • Reliable and responsible
  • A good listener
  • Able to multitask and prioritise effectively
  • Willing to learn and grow with the company
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