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Customer Support Specialist jobs in Nigeria

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    • Experience using CRM platforms and customer support tools is an advantage.
    • Accurately document customer interactions and update CRM systems.
    • View all Baaraku jobs - Nigeria jobs - Customer Support Coordinator jobs in Nigeria
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    • 1–3 years of experience in a customer service, technical support, or client-facing operations role.
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    • Provide administrative support related to customer service operations.
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    • The role involves assisting customers with products and services, processing sales and system transactions, managing cash and stock accurately, and ensuring a…
    • Handle customer interactions and support inquiries via voice channels.
    • Prior experience in voice-based customer support at a call centre or a BPO.
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Job Post Details

Customer Support - job post

Baaraku
Nigeria

Job details

Job type

  • Full-time

Location

Nigeria

Full job description

Customer Support Representative

Location: Fully Remote
Employment Type: Full-Time
Salary: $300–$400 USD net per month

About the Role

Our US-based client is looking for a proactive and customer-focused Customer Support Representative to join their remote team. This is an exciting opportunity for someone who is passionate about delivering excellent customer service and thrives in a fast-paced, remote work environment.

Key Responsibilities

- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve customer concerns by identifying issues, troubleshooting, and providing appropriate solutions.
- Deliver exceptional customer experiences while maintaining a high level of professionalism.
- Accurately document customer interactions and update CRM systems.
- Escalate complex issues to the appropriate teams when necessary.
- Collaborate with internal teams to ensure prompt resolution of customer requests.
- Meet key performance metrics, including response time, resolution time, and customer satisfaction targets.
- Stay informed about company products, services, and processes.

Requirements

- 2–4 years of experience in a Customer Support, Customer Service, or related role.
- Excellent written and verbal English communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to work independently in a fully remote environment.
- Experience using CRM platforms and customer support tools is an advantage.
- Experience working with international clients is an added advantage.
- A stable internet connection and a dedicated workspace are required.
- ⁠To support gender balance within the team, only male candidates are encouraged to apply.

Work Location: Remote

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