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Customer Service jobs in Lagos

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Customer Service Specialist
₦250,000 - ₦300,000 a month
Permanent

Job details

₦250,000 - ₦300,000 a month
Permanent
Lekki

Full job description

ROLE SUMMARY:

A leading Fashion brand in Lekki is seeking a personable, detail-oriented, and fashion-forward Customer Service Specialist to serve as the first point of contact for our valued clients.

Industry: Fashion Design

Location: Salem - Lekki, Lagos (Fully Onsite)

Salary: N250,000 - N300,000 Net Monthly

Work Hours: 9am - 5:30pm

Work Days: Mondays to Fridays + Alternate Saturdays

RESPONSIBILITIES:

- Respond promptly to customer inquiries via WhatsApp, Instagram, phone, email, or live chat

- Track and update customers on order status, delivery timelines, and shipping issues

- Stay updated on style and fashion trends for effective client communication

- Log and track common issues, feedback, or complaints for internal review

REQUIREMENTS:

- B.Sc. in Mass Communication, Communication Studies or related field

- Proven experience in customer service, preferably in fashion, retail or e-commerce

- Excellent verbal and written communication skills

- Time management and multitasking abilities

- Ability to confidently guide customers on sizing, styling, and product options

- Great Experience with CRM Software

Pay: ₦250,000.00 - ₦300,000.00 per month

Work Location: In person

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