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Job Post Details

CUSTOMER SERVICE EXECUTIVE - job post

Premium Human Resources Solution
Lagos
₦300,000 a month

Job details

Pay

  • ₦300,000 a month

Job type

  • Full-time

Location

Lagos

Full job description

Employment Requirements

  • HND/B.Sc. in any related discipline. • Minimum of two (2) years’ experience in Customer

Service. • Excellent communication skills. • CRM knowledge. • Strong problem-solving ability. • Good negotiation skills. • Excellent customer relationship management skills.

6 WHITEROSE-CUSTOMER EXPERIENCE DPT.

  • Computer proficiency. Benefits
  • HMO
  • Pension
  • Group Life Insurance
  • Monthly Data Allowance
  • Annual Leave
  • Quarterly Performance Bonus
  • Staff Appreciation Incentive

KPIs

  • Customer Satisfaction Score
  • First Contact Resolution
  • Complaint Resolution Time
  • Customer Retention
  • Follow-up Completion Rate
  • CRM Update Accuracy
  • Customer Feedback Rating
  • Escalation Rate
  • Service Quality Compliance
  • Monthly Performance Achievement

Pay: ₦300,000.00 per month

Work Location: In person

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