Customer Service jobs in Lagos
- Ripple ImpactLagos
- The role focuses on resolving customer inquiries related to our payroll solution, payments, and account issues while ensuring a seamless and positive customer…
- View all Ripple Impact jobs - Lagos jobs - Customer Experience Specialist jobs in Lagos
- Salary Search: Customer Experience Officer salaries
- Optiva Capital PartnersLagos
- NOTE: This is not a customer service role*.
- The role of Client Engagement Specialist is to lead Optiva’s office-based Client Engagement team to convert 25% of…
- View all Optiva Capital Partners jobs - Lagos jobs - Customer Specialist jobs in Lagos
- Salary Search: Client/Customer Engagement Specialist salaries
- See popular questions & answers about Optiva Capital Partners
- GemCommerceLagos
- Deliver a top-notch customer experience which helps customers maximize their benefits.
- We are looking for an experienced Customer Success Associate in this high…
- View all GemCommerce jobs - Lagos jobs - Customer Success Manager jobs in Lagos
- Salary Search: Customer Success (Technical Based Required) salaries
- PhilinnovationLagos
- Managing a team of junior customer service representatives.
- Ensuring customer satisfaction and providing professional customer support.
- View all Philinnovation jobs - Lagos jobs
- Salary Search: Customer Service Representative salaries
- Strong communication and customer service skills.
- Respond to inbound customer inquiries related to travel services.
- Initial onboarding period: up to 2 weeks.
- GemCommerceLagos
- Diagnose, troubleshoot and provide technical support to resolve customer’s issues related to the product or services via live chat.
- GemCommerceLagos
- Diagnose, troubleshoot and provide technical support to resolve customer’s issues related to the product or services via live chat.
- GEAR AUTOS LIMITEDLagos
- Experience: 1 year in customer service, call center, or client-facing role.
- Promote company products and services when relevant.
- View all GEAR AUTOS LIMITED jobs - Lagos jobs
- Salary Search: Customer Service Representative salaries
- Switchbase Technologies LimitedLagos
- Process customer orders and service requests.
- Follow up on pending customer issues.
- Maintain professionalism during all customer interactions.
- View all Switchbase Technologies Limited jobs - Lagos jobs
- Salary Search: Customer Service Representative salaries
- icsoutsourcingLagos
- Meet personal/customer service team sales targets and call handling quotas.
- Keep records of customer interactions, process customer accounts and file documents.
- Apothems Nigeria LimitedLagos
- Meets company performance targets for response time, customer satisfaction, and service quality.
- A Customer Service Representative (CSR) is responsible for…
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- Salary Search: Customer Service Representative salaries
- ResumeSurgeLagos
- Previous experience in customer service, customer support, or a related role is an added advantage.
- Build and maintain positive relationships with customers by…
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- Salary Search: Customer Service Representative salaries
- Simply HRMLekki
- Maintain organized customer records and order details ● Document all customer interactions, requests, and special instructions properly ● Ensure professionalism…
- View all Simply HRM jobs - Lekki jobs - Customer Service Representative jobs in Lekki
- Salary Search: Client Service Representative salaries
- Outcess Solutions Nigeria LtdIkeja
- Deliver world class customer service by cross selling with vibrancy and personal confidence.
- Build customer interest in the service and product offered by the…
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- Salary Search: Customer Service Representative salaries
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- Dera Recruitment HubLagos
- Identify and onboard new customers.
- Build and maintain strong customer relationships.
- This is a highly field-intensive role, requiring approximately 70–80%…
- View all Dera Recruitment Hub jobs - Lagos jobs - Customer Relations Representative jobs in Lagos
- Salary Search: Client Relationship Officer salaries
- Kennedia ConsultingIkeja
- Promote and explain company services to customers.
- Previous customer service or sales experience is an added advantage.
- Build good relationships with clients.
- View all Kennedia Consulting jobs - Ikeja jobs - Airport Executive jobs in Ikeja
- Salary Search: Customer Experience Executive – Lagos Airport salaries
Job Post Details
Job details
Pay
- ₦250,000 - ₦300,000 a month
Job type
- Permanent
- Full-time
Location
Full job description
Job Summary
We are looking for a Customer Experience Officer to join our team. You will be responsible for delivering timely, empathetic, and solution-oriented support to customers on our platform. The role focuses on resolving customer inquiries related to our payroll solution, payments, and account issues while ensuring a seamless and positive customer experience.
Key Responsibilities
1. Respond to and resolve customers' enquiries via email, direct messages, phone calls and website chat.
2. Register and remit statutory deductions on behalf of customers.
3. Send Statutory payment receipts and schedules to customers.
4. Record and give internal and external feedback to teams concerned.
5. Analyze customer feedbacks from surveys, reviews, and support tickets.
6. Collaborate with sales, marketing, product and engineering teams to align CX initiatives with business objectives.
7. Conduct and execute a proper onboarding process.
8. Develop training programs for customers on payroll software usage.
9. Build strong relationships with customers and stakeholders.
10. Understand payroll regulations and compliance requirements.
11. Ensure accurate calculations of the payroll taxes.
12. Develop and execute CX strategies to enhance customer satisfaction, retention, and advocacy.
13. Streamline payroll processing workflows to reduce errors and increase efficiency.
14. Ensure consistent branding and messaging across all customer interactions.
15. Develop and maintain a customer community forum or knowledge base.
Requirements:
1. A minimum of 3 years of previous experience in Customer Experience. Fintech experience is an advantage.
2. Strong verbal and written communication skills.
3. Knowledge of accounting and tax principles is an added advantage..
4. Excellent problem-solving and conflict-resolution abilities.
4. Familiarity with CRM and other relevant tools.
5. Ability to work in a fast-paced environment.
6. Customer-focused mindset with strong attention to detail.
7. A BSc (2:1) - in Accounting from a reputable university.
This is a hybrid position.
Job Types: Full-time, Permanent
Pay: ₦250,000.00 - ₦300,000.00 per month
Application Question(s):
- Are you willing to participate in a practical assessment?
Education:
- Higher National Diploma (Preferred)
Experience:
- Customer Service : 3 years (Preferred)
Work Location: Hybrid remote in Lagos (Lagos)