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Customer Service jobs in Port Harcourt

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    • Maintain accurate records of customer interactions and service requests.
    • Contribute to improving customer service processes and satisfaction metrics.
    • View all Jade Allen Consulting jobs - Port Harcourt jobs
    • Salary Search: Customer Service Representative salaries
    • Resolve customer complaints professionally and promptly.
    • Maintain accurate records of customer interactions.
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    • Maintain accurate customer records and service documentation.
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    • Minimum of 3 years experience in customer service or hospitality industry.
    • The hotel receptionist is to serve as the first point of contact for our hotel guests…
    • It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.
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    • The Front Desk Officer serves as the first point of contact for patients, creating a warm and professional experience while ensuring the smooth day-to-day…
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Job Post Details

Customer Service Representative - job post

Jade Allen Consulting
Port Harcourt
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Job details

Job type

  • Full-time

Location

Port Harcourt

Full job description

Job summary

Our renewable energy client is seeking a customer-focused and proactive Customer Service Representative to serve as the first point of contact for customers. This role is key to delivering a positive customer experience while supporting the company's mission to provide clean, reliable energy solutions.

Min Qualification: OND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Port Harcourt & Rivers State, Nigeria

Job descriptions & requirements

Responsibilities:

  • Handle inbound customer inquiries via phone, email, and walk-ins in a professional and timely manner
  • Resolve customer complaints and escalate complex issues to the appropriate teams
  • Maintain accurate records of customer interactions and service requests
  • Educate customers on products, services, billing processes, and payment options
  • Follow up on open service tickets and ensure timely resolution
  • Collaborate with technical and field teams to address customer concerns
  • Prepare daily/weekly reports on customer feedback and service trends
  • Contribute to improving customer service processes and satisfaction metrics


Requirements:

  • OND/HND/Bachelor's degree in any relevant discipline
  • Minimum of 1–3 years of customer service experience
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and a customer-first mindset
  • Ability to remain calm and professional under pressure
  • Proficiency in Microsoft Office and basic CRM or ticketing tools
  • Must reside in Port Harcourt
  • Experience in the energy, utilities, or telecoms sector
  • Familiarity with renewable energy products (solar systems, inverters, etc.
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