Customer Service jobs in Lagos

Job Opening!!!!

TeamAce Limited: Our client, a reputable organization in the Fintech sector, is looking to fill the role of:

Job Title: CUSTOMER SUPPORT OFFICER

Location: Victoria Island

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Job Summary

As the Customer Support Officer, you will manage customer interactions, resolve issues efficiently, and ensure a seamless user experience across all customer touchpoints while supporting overall service delivery.

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Responsibilities

• Respond to customer inquiries across multiple channels (email, chat, and other platforms)

• Resolve customer complaints promptly and escalate complex issues when necessary

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal teams (Tech, Compliance, Operations) to resolve customer issues

• Monitor recurring issues and provide feedback to improve service processes

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Requirements

• Bachelor’s degree in Business Administration, Communications, or related field

• Minimum of 1–3 years experience in customer support, preferably within fintech or a fast-paced environment

• Strong communication and interpersonal skills

• Proficiency in customer support tools and basic Microsoft Office applications

• High attention to detail with strong problem-solving and multitasking ability

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Salary

• Open to Negotiation

Qualified and Interested Candidates should apply here: https://forms.gle/rp1X8jBjr8M4RAH59

Pay: ₦350,000.00 - ₦450,000.00 per month

Work Location: In person