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    • Previous experience in a front desk, receptionist, or customer service role (healthcare experience is an advantage).
    • Ability to work under pressure.
    • Basic computer skills and the ability to learn customer service software.
    • Resolve customer complaints and issues by identifying solutions and ensuring customer…
    • Prior experience in customer service, hospitality, retail, or a call center environment is highly preferred.
    • We are seeking a friendly, articulate, and customer…
    • 1–3 years of customer service experience, preferably in a service-oriented business.
    • Maintain accurate records of customer transactions and service requests.
    • Customer service: 2 years (Required).
    • Ensure customer satisfaction and provide professional customer support.
    • Responding promptly to customer enquiries.
    • Identify and approach potential customers for auto workshop service subscriptions.
    • Build and maintain strong relationships with customers and corporate clients.
    • * Strong communication, interpersonal, and customer service skills.
    • * 1–2 years of experience in sales, marketing, customer service, or banking (microfinance…
    • Patience and customer-service mindset.
    • Resolve customer complaints and issues.
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    • Excellent communication and customer service skills.
    • Deliver excellent customer service at all times.
    • Previous customer service experience is an added advantage…
    • Strong interpersonal and customer service skills.
    • At least one (1) year of experience in a front desk, customer service, or administrative role.
    • Conduct preliminary customer assessments and gather required documentation.
    • Build and maintain strong customer relationships to encourage repeat business.
    • This role is responsible for providing excellent customer service, managing front desk operations, and ensuring a welcoming and professional environment.
    • The ideal candidate will be responsible for delivering excellent customer service, handling inquiries, and ensuring customer satisfaction.
    • Ensure excellent customer service, improving the company’s brand influence and customer satisfaction.
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    • Mobilize deposits and grow the customer base.
    • Conduct customer assessments and facilitate loan processing.
    • Market and sell banking products and services.

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Job Post Details

Front Desk Executive - job post

Hephzibah Eye Care Limited
3.0 out of 5 stars
Ibadan
₦120,000 - ₦150,000 a month

Job details

Pay

  • ₦120,000 - ₦150,000 a month

Job type

  • Full-time

Location

Ibadan

Full job description

The Front Desk Officer serves as the first point of contact for patients at Hepzibah Eye Care. This role is responsible for providing excellent customer service, managing appointments, handling patient records, and ensuring smooth front office operations in a professional and welcoming manner.

Key Responsibilities

  • Greet and welcome patients and visitors in a warm and professional manner.
  • Schedule, confirm, and reschedule patient appointments efficiently.
  • Register new patients and update existing patient records accurately.
  • Answer phone calls, emails, and inquiries promptly and professionally.
  • Verify patient information, insurance details, and payment methods.
  • Process billing, payments, and issue receipts.
  • Maintain confidentiality of patient information in compliance with clinic policies.
  • Coordinate patient flow with optometrists and clinical staff.
  • Maintain a clean, organized, and presentable reception area.
  • Manage filing systems and ensure accurate documentation.
  • Assist with basic administrative duties as assigned.

Required Qualifications

  • Minimum of SSCE/OND/HND/Bachelor’s degree in any related field.
  • Previous experience in a front desk, receptionist, or customer service role (healthcare experience is an advantage).
  • Strong communication and interpersonal skills.
  • Proficiency in basic computer applications (MS Office, scheduling software).
  • Good organizational and multitasking abilities.
  • Professional appearance and positive attitude.

Key Skills & Competencies

  • Excellent customer service skills
  • Attention to detail
  • Strong organizational skills
  • Ability to work under pressure
  • Confidentiality and professionalism
  • Team player with good problem-solving skills

Working Conditions

  • Full-time position
  • May require weekend or extended hours depending on clinic schedule
  • Fast-paced healthcare environment

Job Type: Full-time

Pay: ₦120,000.00 - ₦150,000.00 per month

Application Question(s):

  • Have you worked in an eye care, clinic or any related organization before?

Experience:

  • Front Desk Officer: 1 year (Required)

Work Location: In person

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