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Customer Service jobs in Ibadan

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    • Basic computer skills and the ability to learn customer service software.
    • Resolve customer complaints and issues by identifying solutions and ensuring customer…
    • Previous experience in a front desk, receptionist, or customer service role (healthcare experience is an advantage).
    • Ability to work under pressure.
    • Prior experience in customer service, hospitality, retail, or a call center environment is highly preferred.
    • We are seeking a friendly, articulate, and customer…
    • Customer service: 2 years (Required).
    • Ensure customer satisfaction and provide professional customer support.
    • Responding promptly to customer enquiries.
    • Identify and approach potential customers for auto workshop service subscriptions.
    • Build and maintain strong relationships with customers and corporate clients.
    • 1–3 years of customer service experience, preferably in a service-oriented business.
    • Maintain accurate records of customer transactions and service requests.
    • * Strong communication, interpersonal, and customer service skills.
    • * 1–2 years of experience in sales, marketing, customer service, or banking (microfinance…
    • Patience and customer-service mindset.
    • Resolve customer complaints and issues.
    • Provide information about products or services.
    • Excellent communication and customer service skills.
    • Deliver excellent customer service at all times.
    • Previous customer service experience is an added advantage…
    • Conduct preliminary customer assessments and gather required documentation.
    • Build and maintain strong customer relationships to encourage repeat business.
    • Strong interpersonal and customer service skills.
    • At least one (1) year of experience in a front desk, customer service, or administrative role.
    • Mobilize deposits and grow the customer base.
    • Conduct customer assessments and facilitate loan processing.
    • Market and sell banking products and services.
    • Ensure excellent customer service, improving the company’s brand influence and customer satisfaction.
    • Develop new clients, gather necessary customer information…
    • The ideal candidate will be responsible for delivering excellent customer service, handling inquiries, and ensuring customer satisfaction.
    • This role is responsible for providing excellent customer service, managing front desk operations, and ensuring a welcoming and professional environment.

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Job Post Details

Customer Service Officer - job post

Jomav Homes
Ibadan
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Ibadan

Full job description

Job summary

We are seeking a motivated Customer Service Representative to serve as the primary point of contact for our customers. In this role, you will handle inquiries, resolve issues, and provide accurate information about our products and services. The ideal candidate is customer-focused, adaptable, and thrives in a fast-paced environment.

Min Qualification: HND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Ibadan & Oyo State, Nigeria

Job descriptions & requirements

Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner.
  • Resolve customer complaints and issues by identifying solutions and ensuring customer satisfaction.
  • Provide accurate information about products, services, policies, and procedures.
  • Process customer orders, returns, exchanges, and account updates as needed.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Escalate complex issues to the appropriate department when necessary and follow up to ensure resolution.
  • Collaborate with team members and other departments to improve the overall customer experience.
  • Meet established performance metrics, including response times, quality standards, and customer satisfaction goals.


Requirements:

  • Minimum of an HND in Communication or any relevant discipline
  • Previous customer service, call center, or support experience preferred but not required.
  • Strong verbal and written communication skills.
  • Ability to remain calm, professional, and solution-oriented under pressure.
  • Basic computer skills and the ability to learn customer service software.
  • Respond to customer inquiries via phone, email, chat, or in person.
  • Resolve customer issues and complaints in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Process orders, returns, refunds, or account updates as needed.
  • Document customer interactions and resolutions in internal systems.
  • Strong verbal and written communication
  • Active listening and empathy
  • Problem-solving and critical thinking
  • Conflict resolution and de-escalation
  • Time management and multitasking
  • Attention to detail and accuracy
  • Basic computer skills and CRM proficiency
  • Adaptability in fast-paced environments
  • Team collaboration and reliability
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