Agencies in Abuja jobs in Abuja

Job Summary:

As a Ticketing Officer, you’ll oversee the full ticketing lifecycle, from fare research to ticket issuance, changes, and refunds, with precision and proactive client engagement. You’ll utilize industry-leading GDS platforms, manage complex itineraries, and ensure a seamless customer experience. Your attention to detail and client-centric approach will be key in both accurate ticketing and nurturing client trust.

Responsibilities:

Full-cycle Ticketing Operations

• Manage end-to-end ticketing for domestic and international travel using Global Distribution Systems (Amadeus, Sabre, Galileo).
• Handle fare research, quotations, booking, issuance of e-tickets, reissuance, cancellations, and refunds.
• Ensure ticket issuance aligns with client requests, company policies, and airline regulations.

Itinerary Accuracy & Management

• Verify travel details such as route, fare rules, dates, pricing, connections, and visa requirements.
• Double-check itineraries to ensure zero errors that may disrupt travel.
• Provide alternative flight and fare options when required.

Client-Facing Excellence

• Respond promptly and professionally to client inquiries on fares, policies, and booking updates.
• Clearly explain fare conditions, penalties, and refund processes to clients.
• Manage special requests such as seat preferences, meal plans, or wheelchair assistance.

Vendor Relations & Issue Resolution

• Liaise with airlines and suppliers to resolve booking issues or disruptions.
• Negotiate fare adjustments or waivers where possible to minimize client costs.
• Coordinate with airlines for group bookings, re-routings, or urgent client needs.

Record-Keeping & Compliance

• Maintain accurate records of bookings, invoices, payments, and ticketing logs.
• Reconcile BSP (Billing and Settlement Plan) reports and ensure compliance with audit standards.
• File all documentation systematically for quick reference and accountability.

Travel Advisory & Policy Tracking

• Stay updated on airline rules, fare structures, and travel advisories.
• Monitor visa entry restrictions, government regulations, and COVID-19 travel updates.
• Proactively guide clients on policies to avoid compliance or entry issues.

Requirements

• Diploma or Degree in Travel & Tourism, Hospitality, Business Administration, or related field. IATA/GDS certification is a plus.
• 2–5 years of experience in ticketing or reservations within a travel agency or airline.
• Proficiency with GDS systems such as Amadeus, Sabre, or Galileo.
• Strong attention to detail and ability to work under pressure.
• Excellent communication, interpersonal, and problem-solving skills.
• Computer literacy (MS Office and ticketing software).
• Flexible availability, including shifts or after-hours support if required.

Pay: ₦300,000.00 per month

Work Location: In person