Administrative Assistant jobs in Lagos

Role

The Front Desk & Administration Officer serves as the first point of contact for clients,

visitors, regulators, and other stakeholders, ensuring a professional and welcoming

experience while supporting the efficient day-to-day administration of the Company.

The role is responsible for managing front desk operations, office administration, facilities

coordination, vendor relationships, office supplies, document management, travel and

meeting logistics, and general administrative support to ensure the smooth running of the

business.

As part of a startup financial services organisation, the role requires a proactive, organised,

and customer-focused individual who can effectively manage multiple responsibilities while

maintaining confidentiality and professionalism.

Key Responsibilities

Front Desk and Customer Service

• Welcome clients, visitors, regulators, and business partners professionally.
• Ensure visitors are attended to promptly and directed appropriately.
• Manage the Company's reception area to maintain a professional corporate image.
• Receive, screen, and route telephone calls and enquiries.
• Respond to general enquiries via telephone, email, and other communication channels.
• Maintain the visitor register and ensure compliance with security procedures.
• Coordinate visitor access and meeting room bookings.

Office Administration

• Manage daily office administrative activities.
• Maintain office filing systems (physical and electronic).
• Ensure proper management of company records and documents.
• Coordinate incoming and outgoing correspondence, courier services, and deliveries.
• Prepare letters, reports, meeting minutes, and other administrative documents.
• Maintain confidential records and administrative files
• Ensure the office environment is clean, safe, and functional.
• Monitor office equipment and coordinate repairs and maintenance.
• Supervise office cleaners, maintenance personnel, and other support service providers.
• Coordinate office utilities and ensure uninterrupted office operations.
• Manage office inventory and fixed assets.
• Ensure meeting rooms are properly prepared for meetings and presentations.

Procurement and Vendor Management

• Monitor office supplies and initiate timely procurement.
• Obtain quotations from vendors and support procurement activities.
• Maintain relationships with office vendors and service providers.
• Monitor vendor performance and service quality.
• Process administrative purchase requests in accordance with company procedures.

Travel Management

• Coordinate local and international travel arrangements.
• Book flights, accommodation, airport transfers, and logistics.
• Prepare travel itineraries and travel documentation.
• Schedule meetings and coordinate executive calendars where required.
• Organise internal meetings, Board meetings, and client meetings.
• Prepare meeting materials and provide administrative support during meetings.

General Admin Support

• Provide administrative support to Management and other departments.
• Assist with onboarding of new employees by coordinating office setup and

administrative requirements.

• Support HR activities such as maintaining employee records and coordinating

interviews where required.

• Assist in organising company events, training programmes, and staff engagement

activities.

• Support implementation of administrative policies and procedures.

Compliance and Corporate Governance support

• Ensure administrative processes comply with internal policies.
• Maintain confidentiality of company information and client data.
• Assist in maintaining statutory and corporate records where applicable.
• Support internal and external auditors by providing administrative documentation.
• Ensure compliance with health, safety, and workplace security requirements.

Reporting

• Prepare periodic administrative reports.
• Maintain records of office expenses and administrative budgets.
• Track office maintenance schedules and vendor contracts.
• Report administrative issues requiring management attention.

Qualifications

Minimum of OND or HND/Bachelor's Degree in Business Administration, Office

Management, Public Administration, Secretarial Studies, Mass Communication, or a related

discipline. Professional certifications in Administration or Office Management are an added

advantage.

2–4 years' experience in front desk, administration, office management, customer service,

or a similar role. Experience within a financial services, professional services, or corporate

environment is an added advantage.

Technical Skills

Excellent verbal and written communication skills; strong customer service and

interpersonal skills; proficiency in Microsoft Office Suite; report writing; record

management; organisational and scheduling skills; knowledge of office equipment and

administrative procedures.

Core Competence

Professionalism, integrity, confidentiality, organisation, multitasking, attention to detail,

initiative, customer focus, teamwork and communication.

KPIs

Visitor satisfaction, response time, correspondence turnaround, office uptime, records

accuracy, procurement timeliness, vendor performance, administrative cost management,

meeting and travel coordination efficiency, policy compliance.

Pay: ₦300,000.00 - ₦350,000.00 per month

Work Location: In person